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For the sake of simplicity we are characterizing "Operations" as the area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. It also involves the management of resources and the distribution of goods and services to customers.
In other words, its the "doing" part of the business...
Where things get done
Having the right information at the right time, and acting upon it in real-time, gives businesses a much-needed operational edge.
As previously stated in the solutions overview most businesses have probably invested in some form collaboration or Business Intelligence (BI) products but have found that most of these systems are designed to support specific business areas rather than being built around operational processes and procedures.
The Categoric solution overcomes this drawback and connects disparate, mission critical applications including ERP and CRM in real-time allowing co-ordination of critical functions and activities.
Examples of uses of the Categoric solution within operations include:
Financial Management
- Monitor compliance (corporate reporting rules, risk, KPIs)
- Automated cash management & credit controls
- Enable continuous and automatic internal audit of financial v. operational checks & balances
- Invoice to PO matching, double invoicing, operational validation
Supplier Management
- Monitor Service Level Agreements at operational level
- Enable continuous and automatic quality audit
Order Management
- Real-Time Order Status monitoring across CRM, ERP and SCM applications
Supplier Collaboration
- Support Collaborative Planning, Forecasting and Replenishment (CPFR)
- Enable Vendor Managed Inventory (VMI)
Customer Service and Collaboration with Customers
- Multi-channel interaction of time critical events relating to orders, claims, offers
A more detailed examination of the use of the Categoric solution within Operations is available by exploring the "Operational Goals" section on the left hand menu.
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